Shipping, Returns & Exchanges — Everything You Need
Everything you need to know about shipping, returns, exchanges, and store credit.
Orders & Delivery
How long does delivery take? ⌄
Orders are usually delivered within 3–7 business days depending on your location.
How can I track my order? ⌄
You can track your order on the Track Order page using your order details or check your email or WhatsApp for the tracking link.
Can I change my address after placing an order? ⌄
Yes, if your order hasn’t been shipped yet. Reach out to us immediately via email or WhatsApp.
Returns & Exchanges
What is your return policy? ⌄
We offer a 7-day return window from the date of delivery. Returns are issued as store credit.
Is there a return fee? ⌄
A pickup fee of ₹100 is deducted from the store credit.
What is your exchange policy? ⌄
Exchanges must be requested within 7 days. A fee of ₹199 is required to process the exchange, which includes pickup and delivery.
Can I exchange more than once? ⌄
No. Each order is eligible for a single exchange only.
When will I receive my store credit? ⌄
Store credit is issued within 2–3 business days after the product is picked up and inspected.
Will I get a refund in my bank account? ⌄
No. Returns are issued only as store credit.
Product Condition & Eligibility
What items are eligible for return or exchange? ⌄
Items must be unused, unwashed, with all original tags and packaging intact.
Can my return be rejected? ⌄
Yes. Returns may be declined if items show signs of use, damage, or are missing tags.
Damaged or Wrong Items
What if I receive a damaged or wrong product? ⌄
You need to upload an unboxing video along with your request. Our team will assist you without any additional charges.
Is an unboxing video mandatory? ⌄
Yes. Without proof, we may not be able to process the request.
Sale & Pricing
Are sale items eligible for return or exchange? ⌄
Items purchased during clearance or exclusive sales are final and cannot be returned or exchanged unless defective or incorrect.
Will I get a price adjustment if prices change later? ⌄
No. Prices are final at the time of purchase.
Pickup & Logistics
How many pickup attempts are made? ⌄
Only three pickup attempt is scheduled.
What if pickup is not available in my area? ⌄
You will need to ship the product back to us at your own cost.
How long does pickup take? ⌄
Pickup is usually attempted within 2–3 business days.
Return & Exchange Process
Do I need to record a video during return or exchange? ⌄
Yes, a proper handover video is mandatory.
What should the video include? ⌄
The video must clearly show the product, the handover or packaging process, and the delivery person’s face in one continuous recording.
Can I return the product with the original box? ⌄
No. Only the product should be handed over.
Payments
Is PCOD refundable? ⌄
Partial payments made on COD orders are non-refundable.
Store Credit
How does store credit work? ⌄
Store credit is issued after approval and can be used for future purchases across the store.

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