Refund policy

Refund policy

EASY 7-DAY RETURNS & EXCHANGES

  • Returns and exchanges must be requested from your Hymns Wear user account within 7 days of delivery.
  • Returns are issued as store credit. A pickup will be arranged and ₹100 will be deducted from the store credit to cover pickup.
  • Store credit will be issued within 2–3 business days after product pickup.
  • Exchanges must be requested and paid for on the exchange request page: https://hymns.in/apps/quickreturns  . A fee of ₹199 must be paid on that page to process the exchange; this fee covers pickup of the original item and delivery of the exchanged item.
  • Exchanges can only be made once and cannot be repeated. One-time exchange only.

Eligibility

  • Requests must be made from your user account within 7 days of delivery.
  • Items must be in original, unwashed condition with all tags attached and in original packaging.
  • We reserve the right to decline returns or exchanges if items appear used, washed, damaged, or spoiled (unless the item arrived damaged or defective).

Defective, Wrong, or Damaged Items

  • If you receive a defective, wrong, or damaged item, upload video of unboxing and order details through your user account or email hey@hymnswear.in or through Whatsapp. Our Customer Experience team will assist and we will not charge the standard return fee when the issue is our fault.

  • An unboxing video helps us verify transit damage and enables faster resolution. Where unavailable, we may request additional evidence before processing the claim.

Sale & Clearance Items

  • Items purchased during clearance or exclusive sale events are final sale and cannot be returned or exchanged, except when you receive the wrong or a defective product.
  • Hymns Wear reserves the right to modify, extend, or discontinue sale prices at any time. Price adjustments will not be made after purchase.

Pre-Order Refund & Exchange Policy

Pre-order products purchased through prepaid payment or partial payment are non-refundable.

A refund will only be applicable if we are unable to ship your order within the given pre-order shipping timeline as mentioned on product page shipping section.

Returns or exchanges will only be accepted in the following cases:

- You receive the wrong item from our side
- You receive a product different from what you ordered

To request a return or exchange, please contact us within the eligible time period after receiving your order. The product must be unused, in its original condition, and with all tags and packaging intact. To verify your request, please submit an unboxing video showing the package being opened and the product condition clearly its a mandatory.

Single-Exchange Rule

  • A product may be exchanged only once.

Pickup, Return Shipment & Reverse Pickup Availability

  • We will attempt pickup once. If the pickup attempt fails due to logistic constraints or your area is not serviceable, you must return the product to our address. Return shipping costs in that case must be borne by the customer, as per Indian consumer law.
  • Reverse pickup service availability depends on your PIN code.

How to Request a Return or Exchange

  • Returns: https://hymns.in/apps/quickreturns. A pickup will be arranged; upon receipt and inspection of the item, store credit will be issued after deducting ₹100 for pickup.
  • Exchanges: Go to https://hymns.in/apps/quickreturns , complete the exchange request form from your account, and make the payment of ₹199 on the exchange request page to process the exchange. The ₹199 covers pickup and delivery of the exchanged item.
  • Upload photos and details for defective or incorrect items when submitting the request.

Refunds / Store Credit

  • Returns are issued as store credit only.
  • Store credit amount = product price minus ₹100 pickup deduction. Shipping charges are non-refundable unless the item was wrong/damaged.
  • For exchanges, customers must pay ₹199 on the exchange request page; no store credit is issued for exchanges.
  • PPCOD (Partial Paid on COD) will be refunded as store credit only.

Order Cancellation

Orders cancelled before dispatch are refunded as store credit only. Refunds to the original payment method are not provided. By placing an order, you agree to this policy.

Product Condition & Inspection

  • Returned/exchanged products must be in the same condition as received. We inspect items on receipt and may refuse or partially approve return/store credit if items do not meet the policy.

Contact

  • Questions or concerns: hey@hymnswear.in
  • If you cannot access your account to request a return/exchange, email

    hey@hymnswear.in with your order details and we’ll help.